Visitor Service Officers (Casual)

Position number:
Classification: Casual $29.14 per hour
Closing date: 01/01/2020
Location: Townsville

PLEASE NOTE: Positions are filled on an 'as needed' basis as operational demand requires; hours of work will vary and are not guaranteed. Applications are retained for 12 months from the date of submission. Incomplete applications will be disregarded.

The Great Barrier Reef Marine Park Authority’s Reef HQ Aquarium has a number of casual employment opportunities for Visitor Services Officers (VSO). Successful applicants are appointed through a casual employment contract and may or may not be offered shifts. An ability to work in more than one VSO area is desirable but not essential.

A condition of employment is Australian citizenship. For more information see the Advice to Applicants page.

Applicants must supply all the following:

  1. A completed Visitor Services Officer Application Form (see Related Links).
  2. A current résumé.  NOTE: Where qualifications, licenses, certificates, Dive Medical etc are required, these should be added as extra pages in the résumé or may be submitted as scanned copies to
  3. A cover letter demonstrating your ability to meet the specific position criteria for the position e.g. VSO – Education; these requirements are listed below. This is to be attached via the 'Selection Criteria' field on the Apply Online page.
  4. A completed Health Declaration Form (Casual Employment) via 'Other' on the Apply Online Page.

A. VSO - SCUBA Divers

Reef HQ Aquarium is the world's largest living coral reef aquarium. The Living Systems Team requires casual divers/aquarists to assist with diving duties. A copy of relevant qualifications, licenses and certificates are to be supplied on submitting your application. Highly suitable applicants would have:

B. VSO - Education

Reef HQ Aquarium is the National Education Centre for the Great Barrier Reef Marine Park Authority. Reef education programs are facilitated to students at all stages of learning. Casual education staff may work across a number of areas including assisting with the delivery of reef education programs for visiting school groups during the day, facilitating reef sleepovers at night and running children’s school holiday programs. Some casual education staff also work as tour guides delivering the daily program of talks and tours at Reef HQ Aquarium. Casual education staff who also possess the relevant scuba diver qualifications may also undertake diving duties to support Reef HQ Aquarium’s reef videoconferencing program.

Highly suitable applicants would:

C. VSO - Retail (Admissions Desk, Waterview Cafe, and Reef In-store Gift Shop)

Reef HQ Aquarium prides itself on providing world class customer experiences and services. Highly suitable applicants would:

D. VSO - Lucky T Turtle (Reef HQ Aquarium's Mascot)

Lucky T Turtle is the ever loveable Reef HQ Aquarium mascot that receives 'rock-star' attention whenever it makes an appearance. Highly suitable applicants would:

For more information contact:

For more information please contact:

If you are having issues accessing this information please phone the human resources officer on 4750 0603.

For more information please contact:

If you are having issues accessing this information please phone the human resources officer on 4750 0603.

How to apply:

To apply, please view the full site